Terms & Conditions
For the purpose of these Terms & Conditions “the company” means Allprop Property Maintenance Limited, “the customer” means the person or organisation for whom the works are carried out by the company and “the operative” means the representative appointed by the company to undertake the works
Acceptance by the customer to the company undertaking works will signify acceptance of these Terms and Conditions
Estimates provided by the company are valid for 28 days and may be subject to revision in the following situations (a) the company is instructed to undertake further works not included in the estimate (b) further works are required which were not anticipated at the time of submitting the estimate (c) it becomes clear there was an error when the estimate was submitted (d) there has been a significant change in the price of goods / materials
If a timeframe for work has been quoted, the company shall use its best endeavours to start and complete work as per this timeframe, but all timeframes are provided as an estimate and will not form part of an agreement
The company will not be liable to the customer for any unforeseen site conditions not apparent at the time of quotation, examples of which include structures that have not been opened or groundworks that have not been exposed
If a building is found to have any structural defects, infestation or other serious defect, the company shall inform the customer and agree to postpone the works until the problem has been rectified at the customers expense
In the event of any such postponement the company shall be paid for labour charges and materials purchased up to the time of postponement
When an instruction is received from a 3rd party, such as a managing agent acting on behalf of a landlord, unless specifically agreed by the company to the contrary, the 3 rd party will ultimately be liable for payment of invoices raised by the company
If any fee or charge is not paid by the due date, the company may withhold providing all services and goods
In the case of commercial customers, the company will apply all relevant interest and charges as applicable under The Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented from time to time by Government legislation or regulation. In the case of consumer customers, the company shall be entitled to interest daily on any amount not paid on the due date until such time as payment is received in full at 3% above the Bank of England base rate at the relevant time. For both commercial and consumer customers, the company will also seek such charges incurred by any collection agent appointed by the company
The company shall use all reasonable endeavours to attend on the agreed date at the agreed time. However, dates and times provided are estimates only and the company accepts no liability in respect of non-attendance or late attendance. The company likewise accepts no liability in respect of the late delivery or nondelivery of materials
If an advance / deposit payment has been requested by the company, no works will commence until such payment has been receivedThe company may delay ordering goods / materials that are required or needed by the customer until payment has been received
If the customer cancels or postpones an appointment for which the company has already purchased materials the customer will be liable for the cost of such materials and an invoice will be raised by the company to be paid by the customer in accordance with agreed payment terms
Title to any goods supplied by the company to the customer shall not pass to the customer until payment for the goods has been received in full by the company
The company shall not issue or deliver any certificates or other such documents to the customer until payment has been received in ful
If the customer considers work carried out by the company is not of a satisfactory standard this shall be brought to the attention of the company no later than 5 days from the date the work was undertaken. Where no such notice has been brought to the attention of the company the work shall be deemed to be complete and free from any defect which would be apparent on reasonable examination
Where a clean of a property has been undertaken by the company, if the customer considers the clean is not of a satisfactory standard this shall be brought to the attention of the company within 24 hours of completion of the clean. Where no such notice has been brought to the attention of the company the clean shall be deemed to be complete and free from any defect which would be apparent on reasonable examination
Unless specifically brought to the attention of the customer the company guarantees its labour for a period of 12 months.
Where roofing work has been undertaken, the guarantee for such work will be from the companies roofing partner and not from the company. Depending on the nature of the roofing work undertaken, an insurance backed warranty is available for which there is an additional cost. Please contact the company for further information on the insurance backed warranty
Parts and materials are subject to the manufacturer’s and/or supplier’s warranty and are not guaranteed by the company
All guarantees will become null and void if the customer does not afford the company the opportunity to inspect unsatisfactory work or materials but instead instructs a 3rd party to undertake work, whatever the nature of this work may be
The company will only guarantee work that has been undertaken directly and for which payment in full has been receivedGuarantees for labour and/or materials will be null and void if the works/materials have been subject to misuse, negligence or repaired, modified or tampered with by anyone other than an operative of the company
The company shall only be liable for rectifying works completed by the company and shall not be liable to rectify works carried out by 3rd parties
The company will not guarantee any work in respect of blockages in waste and drainage systems
The customer shall provide clear access to allow the company to undertake works
The customer will at all times provide a safe working environment for the company and its operatives for the purpose of carrying out the works
Work carried out by the company on an hourly rate will be subject to rates provided to the customer
Where materials are required that are not carried as part of the company’s standard stock, depending on the proximity of the supplier, the collection of materials may be chargeableWhere materials are required that are not carried as part of the company’s standard stock, depending on the proximity of the supplier, the collection of materials may be chargeable
Cancellation of an appointment will be subject to a cancellation fee of £25 + vat if the cancellation is made less than 4 hours but more than 2 hours before the scheduled appointment. Cancellation of an appointment made 2 hours or less before an appointment will be subject to a cancellation fee of £50 + vat. Cancellations are to be received between the hours of 8.30am and 4pm
In the event of the company attending an appointment for which access has been arranged, should access not be available on arrival a charge of 1 hour will be raised. Examples may include the customer, or the agreed representative of the customer such as a tenant, not being on site as agreed, or incorrect keys having been given to the company to access to the property
Any costs incurred by the company for parking, congestion charge and ULEZ will be charged at cost to the customer
The company carry full Public Liability Insurance